Legal Disclosures

ClientSystemPeak respects the privacy of every individual who engages with our digital platforms. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website, submit an inquiry, or engage our professional services.

We collect only the information necessary to fulfill your request: your name, email address, telephone number, company affiliation, and any project details you voluntarily provide through our contact forms. This data is processed under the legal basis of contractual necessity and legitimate interest as defined by Regulation (EU) 2016/679.

Your personal data is stored on encrypted servers hosted within the European Union and is never transferred to third-party countries without adequate data protection safeguards. We do not sell, rent, or distribute your personal information to third-party marketers or data brokers under any circumstances.

You have the right to access, rectify, or request deletion of your personal data at any time by contacting us at [email protected]. We will respond to all data subject requests within 30 days in accordance with GDPR requirements.

Our website utilizes strictly necessary functional cookies to ensure secure session management and optimal platform performance. These cookies are essential for the basic operation of the website and do not require explicit consent under the ePrivacy Directive.

Session cookies are used to maintain your browsing state, remember your cookie consent preference, and ensure secure form submissions. These cookies are automatically deleted when you close your browser session.

We do not employ advertising cookies, third-party tracking pixels, or analytics cookies that monitor your behavior across external websites. No personal information is stored within cookie data. You may clear or block cookies at any time through your browser settings without affecting your ability to access our website.

All services provided by ClientSystemPeak are governed by a mutually executed Statement of Work (SOW) that defines the scope, deliverables, timelines, and commercial terms of each engagement. No work commences without the client’s written approval of the agreed SOW.

Upon full settlement of all invoiced amounts, ClientSystemPeak assigns all worldwide intellectual property rights in the delivered software, configurations, design assets, and documentation directly to the client. No recurring license fees or usage restrictions apply post-settlement.

Project timelines are estimated in good faith based on the agreed scope. ClientSystemPeak shall not be liable for delays caused by the client’s failure to provide required materials, feedback, or access within agreed timeframes. Scope changes requested after SOW approval may result in revised timeline and commercial amendments.

Either party may terminate an engagement with 14 days written notice. Upon termination, the client is invoiced for all work completed to date, and all delivered materials are transferred in full.

ClientSystemPeak operates on a milestone-based payment structure. Each milestone payment is invoiced upon delivery and client approval of the corresponding deliverable. Payments for approved and accepted deliverables are non-refundable.

If a project is cancelled before completion, the client is entitled to a refund of any prepaid amounts for milestones that have not yet been initiated. Work that has been commenced or delivered is invoiced at the agreed rate and is non-refundable upon acceptance.

In the unlikely event that a delivered deliverable fails to meet the specifications defined in the approved SOW, ClientSystemPeak will, at its sole discretion, either remediate the deficiency at no additional cost or issue a partial refund proportional to the affected scope. All refund requests must be submitted in writing to [email protected] within 14 days of delivery.

Monthly retainer agreements may be cancelled with 30 days written notice. No refund is issued for the current billing period in which notice is given.